The pandemic has accelerated change across many sectors – and especially retail. More online, less physical and empty malls have been evident globally. So what about the next ten years? What changes will continue to accelerate, which will rebalance, and which new ones will emerge?

Based on extensive dialogue with retail, tech and city leaders globally, this new point of view brings together the major shifts in the mix collated under five key trends – Re-emphasis on the Local, Identity Insights, Automated Retail, Continuous Interaction and Informed Consumers.

https://lnkd.in/ddY-792

Now being used to stimulate new thinking, innovation and strategy development in multiple projects around the world, this is being shared to continue dialogue on changes and impact. We welcome your views.

Email douglas.jones@futureagenda.org

Twitter @futureagenda